Leading with Emotional Intelligence
Build the self-awareness and leadership behaviours that create high-trust teams.
Develop the self-awareness, empathy and emotional regulation needed to lead with clarity, composure and trust. This course helps participants understand their emotional patterns, communicate more effectively and build stronger workplace relationships.
Course Snapshot
Emotional Intelligence
Duration
Flexible format
Delivery
Live online, onsite or hybrid
Audience
Managers, emerging leaders and professionals
Format
Facilitator-led professional development
Best for
Leadership capability, trust and team communication
Designed for professionals who need to lead and perform in complex environments.
This course is designed for:
What participants will learn.
What the course covers.
Understanding emotional intelligence at work
Participants explore the role of emotional intelligence in leadership, communication, trust and team performance.
- What emotional intelligence means in a workplace context
- Self-awareness and self-management
- Social awareness and relationship management
- Why EI matters for leadership credibility
Recognising emotional patterns and triggers
Participants identify common triggers, pressure responses and communication habits that affect workplace interactions.
- Emotional triggers and assumptions
- Behaviour under pressure
- Recognising patterns before they escalate
- Reflective tools for self-awareness
Communicating with empathy and clarity
Participants practise communication behaviours that improve trust, clarity and professional relationships.
- Listening with intent
- Responding rather than reacting
- Empathy without losing accountability
- Building psychological safety through communication
Leading under pressure
Participants learn practical strategies for maintaining composure, clarity and consistency during challenging moments.
- Managing stress responses
- Composure in difficult conversations
- Decision-making under pressure
- Leadership consistency and trust
Applying EI to everyday leadership
Participants translate emotional intelligence concepts into practical workplace actions.
- Giving and receiving feedback
- Managing conflict constructively
- Supporting team connection
- Building a personal action plan
Designed for real leadership moments.
Participants leave with practical tools they can use in everyday leadership situations, including feedback conversations, team check-ins, conflict moments, stakeholder interactions and periods of pressure or change.
Available for private teams and groups.
This course can be delivered live online, onsite or through a hybrid format. Private delivery can be adapted to suit your organisation's context, audience and leadership priorities.
Live Online
Interactive facilitator-led training for distributed teams. Delivered via video conferencing with full participation and real-time activities.
Onsite Workshop
Delivered at your workplace or a selected venue. Ideal for building shared language and culture across a co-located team.
Hybrid Program
A blended format combining online modules and onsite delivery, with follow-up resources and optional coaching sessions.
Private Training Available
Build emotionally intelligent leadership across your team.
Register your interest and tell us about your audience. We'll recommend the right delivery format and next step.
Other courses in the suite.
Managing Difficult Conversations
A practical difficult conversations course for Australian APS, government and corporate teams. Build confidence in feedback, accountability and respectful workplace conversations.
Strategic Communication for Professionals
A practical communication course for Australian APS, government and corporate professionals. Improve written, verbal and stakeholder communication.
Resilience, Change and Sustainable Performance
A practical resilience and change course for Australian APS, government and corporate teams. Support sustainable performance, adaptability and team communication.
Frequently asked questions.
Have a question not answered here? Reach out and we'll help you determine whether this course is the right fit.
Interested in Leading with Emotional Intelligence?
Register your interest and we'll contact you with suitable delivery options for your team or organisation.